Every order ships with tracking, and the number reaches you by email the moment your parcel leaves the warehouse.
Where to find your tracking number
Look for the email with the subject line Your MowTech order is on its way. It contains your tracking number and a direct link to the carrier. If you cannot find it, check your spam folder first, then email us and we will resend it.
What the tracking will show
Tracking usually takes 24 to 72 hours to register its first scan after dispatch. Once in transit it is normal for a parcel to sit quiet for several days between scans, especially while it is crossing borders. That silence is not a sign that anything is wrong.
The timeline you can expect
Machines are currently sold on pre-order. We dispatch within 1 to 3 business days, and delivery lands 7 to 14 business days from the day you ordered. If we are going to miss that window we email you before it closes, and you can wait or cancel for a full refund.
Ordered more than one machine?
Your items may travel in separate parcels and arrive on different days, each with its own tracking number. You are never charged extra for a split shipment.
Still nothing after 14 business days?
Email aftersalemowtech@gmail.com with your order number. We chase the carrier ourselves, and if a parcel is confirmed lost we replace it at our cost.