Shipping and Pre-orders

Last updated: August 30, 2026

Pre-orders

Our machines are currently sold on pre-order. That means the batch is produced to order rather than sitting on a shelf. You are charged when you place the order, we dispatch within 1 to 3 business days of the batch being released, and delivery lands within 7 to 14 business days of your order.

If your order is going to take longer than that, we email you before the window closes and you can either wait or cancel for a full refund. You can also cancel at any point before dispatch, for any reason, and get your money back in full.

Where we ship

We ship worldwide, including the United States, France, Europe, Canada, Australia and Japan.

Cost

Shipping is free on every order, everywhere. There is no minimum spend and no surcharge at checkout.

Delivery time

7 to 14 business days from the day you order. That window covers production release, dispatch and transit. Business days exclude weekends and public holidays.

Tracking

You receive a tracking number by email the moment your order leaves the warehouse. Tracking can take 24 to 72 hours to show its first scan, and it is normal for it to sit quiet for a few days while the parcel is in transit.

Split shipments

If you order more than one machine, or a machine plus an attachment, your items may arrive in separate parcels on different days. You are not charged extra for this.

Duties and taxes

Any import duties or taxes are covered by us. You will not be asked to pay anything on delivery.

Wrong or incomplete address

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, we reship it once at no charge. Contact us as soon as you spot a mistake and we will correct it if the order has not shipped yet.

Lost or damaged in transit

If your parcel is confirmed lost by the carrier, or arrives damaged, we replace it at our cost. Send photos of the packaging and the item to the address below within 14 days of delivery.